Effective Date: 02/04/2026
Pillar Home Care Solutions (“Company,” “we,” “our,” or “us”) is committed to protecting the privacy and confidentiality of our clients, families, caregivers, applicants, and website visitors. This Privacy Policy describes how we collect, use, disclose, and safeguard your information in accordance with applicable federal laws and Missouri state laws.
This policy applies to information collected through our website and through the provision of private-pay, non-medical home care services in the State of Missouri.
1. Information We Collect
A. Personal Information
We may collect personal information including:
- Full name
- Address
- Phone number
- Email address
- Date of birth
- Emergency contact information
- Payment and billing information
- Employment and background information (for applicants)
B. Health-Related Information
Although we provide non-medical home care, we may collect health-related information necessary to safely provide services (e.g., mobility limitations, diagnoses relevant to care needs, medication reminders).
Any protected health information (PHI), if applicable, is handled in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and applicable Missouri privacy laws.
C. Website Data
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device type
- Pages visited
- Date and time of access
We may use cookies or similar technologies to enhance user experience and website functionality.
2. How We Use Your Information
We use collected information to:
- Provide and coordinate home care services
- Communicate with clients and family members
- Process billing and payments
- Respond to inquiries
- Process employment applications
- Improve our website and services
- Comply with federal and Missouri state laws
We do not sell, rent, or trade your personal information to third parties.
3. Missouri Privacy Compliance
As a Missouri-based business, we comply with applicable Missouri consumer protection and privacy laws, including:
- Missouri Merchandising Practices Act (MMPA)
- Missouri data breach notification requirements (Mo. Rev. Stat. § 407.1500)
In the event of a data breach involving unencrypted personal information, affected Missouri residents will be notified as required by state law.
4. How We Share Information
We may share information only when necessary to:
- Provide services to you
- Communicate with authorized family members or representatives
- Work with accountants, legal advisors, or secure payment processors
- Comply with lawful subpoenas or court orders
- Protect the safety of clients or staff
All third parties are expected to maintain appropriate confidentiality safeguards.
5. Data Security
Pillar Home Care Solutions implements reasonable administrative, physical, and technical safeguards to protect personal information from unauthorized access, disclosure, or misuse.
However, no electronic transmission or storage system can be guaranteed 100% secure.
6. Your Rights
Missouri residents may request:
- Access to personal information we maintain
- Corrections to inaccurate information
- Deletion of information where legally permissible
- Opt-out of marketing communications
Requests may be submitted using the contact information below.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those external sites.
8. Children’s Privacy
Our services are not directed toward children under 13, and we do not knowingly collect personal information from children via our website.
9. Updates to This Policy
We reserve the right to update this Privacy Policy at any time. Updates will be posted with a revised effective date.
10. Contact Us
Pillar Home Care Solutions
3322 S. Campbell Avenue, Suite CC-4, Springfield, MO, 65807
Phone: 417-496-2982
Email: info@pillarhomecaresolutions.com
Website: www.pillarhomecaresolutions.com